Business Analyst

• Earn between $103,799 – $118,441 pro-rata (based on skills and experience) PLUS Super!
• Hybrid work model (up to 2 days WFH per week)
• Relocation assistance of up to $2,500 to help you settle!
• Make a real community impact with a trauma-informed and inclusive organisation
• Based in Wodonga or Wangaratta, VIC - Enjoy regional living with flexible work options!

About The Organisation

As a proudly independent, community-managed organisation, UMFC is dedicated to strengthening families and individuals across North East Victoria and the Southern Riverina of New South Wales and is committed to social justice, inclusion, and trauma-informed care. The organisation embeds the Sanctuary Model across all levels, creating a safe and supportive culture for staff and the communities they serve.

As a program of UMFC, the Hume Riverina Community Legal Service (HRCLS) provides legal assistance services responsive to the varying needs of communities extending from the cities of Albury/Wodonga, Wangaratta and Benalla to townships throughout the Towong, Mansfield, Alpine, Indigo shires, as well as 10 additional LGA's through the Southern Riverina of NSW.

For more information about UMFC and HRCLS, please visit our websites: www.umfc.com.au and www.hrcls.org.au

About the Opportunity

HRCLS is seeking a full-time Business Analyst to join the team in either Wodonga or Wangaratta, VIC. This newly created 12-month contract position reports to the Manager of Operations and works closely with the Operations Support Coordinator. In this role, you'll drive digital transformation, enhance service accessibility, and lead data-driven innovation across the Hume Riverina Community Legal Service (HRCLS).

More specifically, your responsibilities include but are not limited to:

• Analysing workflows and supporting the implementation of digital tools to enhance service delivery
• Designing dashboards and presenting data to support service evaluation
• Leading the redesign of intake and triage systems to improve access, equity, and efficiency
• Collaborating with stakeholders to co-design solutions aligned with client needs and staff workflows
• Documenting new processes and developing resources to support system implementation
• Supporting staff training, change management, and capability building
• Promoting a safe, trauma-informed, and culturally inclusive working environment
• Supporting risk management, compliance, and organisational policy adherence

This is an ideal role for someone who thrives on improving systems, empowering teams, and making a difference through smart, user-focused service design.

About You

To qualify, you will need a relevant qualification in IT, Business or related field or demonstrated experience in business analysis, service design, or process improvement, gained in any sector. While a background in legal or community services may be desirable, it is not mandatory. You are someone who brings:

• A collaborative, can-do attitude and the ability to work closely with diverse stakeholders
• Strong communication skills, including the ability to write and document processes clearly
• High attention to detail and effective time management
• A thoughtful, consultative mindset — you seek to understand frontline workflows before suggesting improvements, and approach systems change with empathy and practicality
• Motivation to use your skills to enable meaningful social impact and support the work of legal and operational teams

About the Benefits

This position offers a competitive salary of $103,799 – $118,441 pro-rata PLUS Super. You'll also enjoy a range of generous benefits, including:

• Hybrid work model (up to 2 days WFH per week)
• Relocation assistance of up to $2,500 to help you settle
• 5 weeks annual leave (pro-rata) + 3 additional leave days (between Christmas and New Year)
• 17.5% annual leave loading
• Access to Salary Packaging options to maximise your take-home pay.
• Flexible work arrangements to suit your needs
• Access to Employee Assistance Program (EAP)
• A collaborative, supportive and values-led work culture
• Professional development opportunities
• Access to Fleet vehicles for work-related travel

About the Area

Wodonga is ideally situated on the Murray River between Melbourne and Sydney on the Hume Highway. Surrounded by sprawling hills, rich agricultural valleys and providing easy access to wineries and historic towns, locals enjoy the excellent produce and lifestyle opportunities available here.

From the vibrant arts precinct of Gateway Village and seasonal festivals to the easily accessible parks and playgrounds, there is plenty on offer in this picturesque location to keep families, singles and young couples busy during their downtime.

Ready to Apply?

If you're seeking a role where you can make a real impact while enjoying genuine work-life balance, we’d love to hear from you -  APPLY NOW!